Technology is a key element in enabling change and transformation. But how the technology is introduced and used has a significant impact on success. The best technology will be ineffective without an orderly deployment plan and and organisation that is ready to adopt it. That is why at Cogneum the first priority is to get the business case right and then define and deploy the right technology for the business case and the organisation.
Effective change and transformation require an alignment of processes, technology, data, and most importantly – people. This alignment is the foundation of what Cogneum call Aligned Growth. Such growth is sustainable because the individual parts of the organisation are aligned around what the objectives are and their role in achieving them.
The goal of any change or transformation is to improve performance. Performance improvement. While there are some common measures, such as revenue and profit, each organisation must create its own definition for success. At Cogneum we believe that non-financial measures are in some cases more important in measuring the success of organisational changes.
Whether the stated goal was to improve customer satisfaction or increase responsiveness to competition at the underlying goal of any transformation is to improve an organisations agility, its ability to innovate and its ability to arrive at the future it has created for itself.